Return and Refund Policy

Thank you for shopping with STARKBULL. Please review our Return & Refund Policy before placing your order.

Standard / Non-Personalized Products

For eligible standard products that have not been personalized or made to your specifications, you may request a return within 14 days of receiving your order, where applicable under consumer law.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging. Proof of purchase may also be required.

To request a return, please contact us at cs@starkbull.com before sending any item back.

If your return is accepted, we will provide you with the applicable return address and return instructions for your order.

Please do not send any product back before receiving return instructions from us. Items sent back without first requesting a return may not be accepted.

Unless otherwise required by applicable law or agreed by STARKBULL, the customer is responsible for the direct cost of returning an eligible change-of-mind return.

Personalized & Custom-Made Products

Products that are made to the customer's specifications or clearly personalized are generally not eligible for change-of-mind returns or exchanges, except where required by applicable law.

This includes, for example, products personalized with:

  • Names or individual text

  • Company or organization names

  • Customer-provided logos

  • Custom patches

  • Other customer-requested personalization or specifications

Personalized or custom-made orders generally cannot be cancelled once customization or production has started.

This does not affect your rights if the product is defective, damaged, incorrect, or otherwise does not conform to your order.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged or defective, or you receive an item different from what you ordered, please contact us at cs@starkbull.com as soon as reasonably possible after discovering the issue.

For visible shipping damage, we recommend contacting us within 2 days of delivery where possible. Reporting the issue later does not affect any rights you may have under applicable consumer law.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and, where relevant, the packaging

We will review the issue and provide an appropriate solution. Depending on the circumstances and applicable consumer law, this may include a replacement, refund, or another appropriate remedy.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at cs@starkbull.com.

For standard products that have not yet been processed or dispatched, we will review your cancellation request.

For personalized or custom-made products, cancellation may no longer be possible once customization or production has started.

Any mandatory cancellation rights available under applicable consumer law remain unaffected.

Exchanges

For eligible standard, non-personalized products, please contact us at cs@starkbull.com if you would like to request an exchange.

Personalized or custom-made products are generally not eligible for exchange because they have been produced specifically for the customer, unless the product is defective, damaged, incorrect, or applicable law provides otherwise.

Refunds

Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.

Where required by applicable consumer law, applicable standard delivery charges will also be refunded.

Return Shipping

For eligible change-of-mind returns, the customer is generally responsible for the direct cost of returning the product, unless otherwise required by applicable law or agreed by STARKBULL.

If a return is required because an item is defective, damaged, incorrect, or due to an error attributable to STARKBULL, please contact us before returning the product. We will provide the appropriate return instructions.

The return destination may vary depending on the order. Always contact us before sending a return so that we can provide the applicable return address.

Shipping & Delivery Issues

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you experience a problem with delivery, including a missing, delayed, or incorrectly delivered order, please contact us at cs@starkbull.com so we can review the shipment and assist you.

Worldwide Orders

STARKBULL offers worldwide shipping. Consumer rights and return requirements may vary depending on the customer's country or region.

Nothing in this Return & Refund Policy is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded.

Contact Us

For return requests, cancellations, damaged or incorrect products, refunds, or questions about this policy, please contact us at:

Email: cs@starkbull.com

Please contact us before returning any product. If your return is accepted, we will provide the applicable return address and return instructions.

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